SHIPPING & RETURNS
RETURN POLICY
About the Policy
NMLKCS offers you a lifetime exchange/buyback of products with applicable deductions.
Please check lifetime exchange page (LifetimeExchangeBuyback) for the same.
How does it work?
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Simply Call/Email/Chat with our customer care team and inform regarding the same.
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The customer care team will arrange the transaction and guide you through the same (Please send the original packaging, Invoice & the product in this shipment)
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Our Quality Assurance (QA) team will check the product, to identify authenticity and damages and will connect with you regarding applicable deductions
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Please note the shipping charges are borne by YOU
Things to remember:
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Customized Jewellery (including personalized/ engraved products) is not eligible for RETURNS
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Any item that shows sign of Damage/Wear & Tear/ ALTERED in any way will not be covered under the Lifetime exchange/buyback policy.
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The product should be accompanied by the original product certificate and the original/ copy of the invoice to be covered under the return policy.
SHIPPING & HANDLING
SHIPPING
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We offer Free Shipping on all domestic orders. International orders are chargeable as per location.
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The customer will receive the product within 2-15 days of placing the product.
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All tracking and courier details are provided to the customer post Dispatch.
HANDLING
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Products are dispatched within 12 days of order placement.
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This is not applicable for custom orders or orders where design is not provided by us.