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About the Policy


NMLKCS offers you a lifetime exchange/buyback of products with applicable deductions.

Please check lifetime exchange page (LifetimeExchangeBuyback) for the same.

How does it work?

  • Simply Call/Email/Chat with our customer care team and inform regarding the same.

  • The customer care team will arrange the transaction and guide you through the same (Please send the original packaging, Invoice & the product in this shipment)

  • Our Quality Assurance (QA) team will check the product, to identify authenticity and damages and will connect with you regarding applicable deductions

  • Please note the shipping charges are borne by YOU

Things to remember:

  • Customized Jewellery (including personalized/ engraved products) is not eligible for RETURNS

  • Any item that shows sign of Damage/Wear & Tear/ ALTERED in any way will not be covered under the Lifetime exchange/buyback policy.

  • The product should be accompanied by the original product certificate and the original/ copy of the invoice to be covered under the return policy.



  • We offer Free Shipping on all domestic orders. International orders are chargeable as per location.

  • The customer will receive the product within 2-15 days of placing the product. 

  • All tracking and courier details are provided to the customer post Dispatch.



  • Products are dispatched within 12 days of order placement.

  • This is not applicable for custom orders or orders where design is not provided by us.

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